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GNHWPCA Responds to Customer Requests for Online Payment Option

GNHWPCA is excited to introduce its Customer Account Portal (CAP), an online system, which allows customers to view their account information, current bill, or to make a payment. Customers now have a greater variety of options to pay their bill either online, or by phone (IVR Auto-Attendant), in addition to the traditional methods (Mail-In, Walk-In, or Alternate Payment Locations). Please note that the CAP has replaced the former online bill payment option available via Webster Bank. Customers now choosing to pay online will be required to initially register in the new Customer Account Portal, even if they have been previously paying their sewer use bill online via the Webster Bank link. Instructions for using CAP have been detailed in the newsletter, SewerWorks, (see page 2) which accompanies our initial 2015 mailed billing statements.

  • The online and phone system accept credit cards (Master Card, Visa, American Express & Discover), Debit Cards, and Electronic Checks (E-Checks—you will need your bank routing number and account number from either your checking or savings account).
  • Coming Soon is the Auto-PAY option!! With that option, customers may enroll to have their payments drawn from a specified account on the due date of the current bill.

GNHWPCA is pleased to bring this new value-added service to our customers. The convenience of these options provides our customers with the ability to access their account information and to view and pay their bill 24 hours per day, 7 days a week.