Notice of Public Hearing Tuesday, January 11, 2011

Notice of Public Hearing Tuesday, January 11, 2011

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GREATER NEW HAVEN WATER POLLUTION CONTROL AUTHORITY
NOTICE OF PUBLIC HEARING

The Greater New Haven Water Pollution Control Authority (the “Authority”) will hold a public hearing at 260 East Street, New Haven, Connecticut, Tuesday, January 11, 2011 at 5:45 p.m. on amendments to the Sewer Ordinance of the Authority. Such amendments relate to, among other things, permitting and approval procedures, lateral sewer connections, billing and annual budgets.

Copies of all of the proposed amendments are on file open to public inspection at the office of the Authority, 260 East Street, New Haven, Connecticut, as well as the offices of the City/Town Clerk for each of New Haven, East Haven, Hamden and Woodbridge.

Dated this 29th day of December, 2010.

Deborah L. Torre, Secretary
Greater New Haven
Water Pollution Control Authority

Notice of Public Hearing September 14, 2010: Upgrades to the GNHWPCA Facilities

GREATER NEW HAVEN WATER POLLUTION CONTROL AUTHORITY
NOTICE OF PUBLIC HEARING
The Greater New Haven Water Pollution Control Authority (the “GNHWPCA”) will meet at the offices of the Greater New Haven Water Pollution Control Authority, 260 East Street, New Haven, Connecticut on September 14, 2010 at 5:55 P.M. for the purpose of holding a public hearing pursuant to CGS Section 22a-504 for upgrades to the GNHWPCA facilities, to be financed pursuant to the resolution entitled, “$15M CWF Resolution for wet weather improvements previously adopted by the Board”.

Copies of said proposed resolution are on file open to public inspection at the offices of the Greater New Haven Water Pollution Control Authority, 260 East Street, New Haven, Connecticut, as well as the offices of the City/Town Clerk for each of the New Haven, East Haven, Hamden and Woodbridge.

Dated this 27th day of August, 2010

________________________________
Deborah L. Torre, Secretary
Greater New Haven
Water Pollution Control Authority

Notice of Public Hearing September 14, 2010: Amending Section 45 (Customer Bill of Rights) of the Sewer Ordinance

Notice of Public Hearing September 14, 2010: Amending Section 45 (Customer Bill of Rights) of the Sewer Ordinance

Back

GREATER NEW HAVEN WATER POLLUTION CONTROL AUTHORITY

NOTICE OF PUBLIC HEARING

The Greater New Haven Water Pollution Control Authority (the “GNHWPCA”) will meet at, 260 East Street, New Haven, Connecticut on September 14, 2010 at 5:50 P.M. (E.D.T.) for the purpose of holding a public hearing on amending Section 45 (Customer Bill of Rights) of the Sewer Ordinance.

Copies of Section 45 (Customer Bill of Rights) are on file open to public inspection at the office of the GNHWPCA at 260 East Street, New Haven, Connecticut, as well as the offices of the City/Town Clerk for each of New Haven, East Haven, Hamden and Woodbridge.

Dated this 27th day of August, 2010

Deborah L. Torre, Secretary
Greater New Haven
Water Pollution Control Authority

Important Customer Information: GNHWPCA Customer Rights

GREATER NEW HAVEN WATER POLLUTION CONTROL AUTHORITY
260 East St – New Haven, Connecticut 06511

CUSTOMER RIGHTS
A. BILLING INQUIRIES
1) It is always your right as a customer to question a bill. Any customer who has a question or complaint or who disputes all or part of a sewer use bill should contact a customer service representative either in person at our office located at 260 East St., by mail or by calling (203)776-3570.

2) If this does not resolve the problem the customer may ask a GNHWPCA Review Officer to consider the problem. Such a request must be made in writing within 10 days after the GNHWPCA is initially notified of the problem as described in paragraph A.1 above. A Review Officer will be an employee of the GNHWPCA.

3) The GNHWPCA Review Officer will investigate the customer’s problem and send a decision to the customer in writing within 30 days after the request is received by the GNHWPCA Review Officer as described in paragraph A.2 above.

4) The investigation will include, but not be limited to, review of the customer’s past and current information on water use and sewer use billings, analysis of the past and current patterns of water use, follow up where water leaks are suspected and coordination with the Regional Water Authority when the accuracy of a water meter reading is in question.

5) If the problem remains unresolved after receipt of the written decision from the GNHWPCA Review Officer, the Customer has 10 days to request in writing a further review by the GNHWPCA Board of Directors.

6) The GNHWPCA Board of Directors will investigate the customer’s problem and send its decision to the customer in writing within 5 days after its next regular monthly meeting following receipt of the request as described in paragraph A.4 above.

7) During the time which a billing appeal is in process in accordance with the above procedures, the customer is required to pay the disputed amount of past due bills and to pay on a current basis the disputed amount of all future bills.

B. OTHER INQUIRES
1) If a customer has any questions or concerns related to any aspects of his/her sewer use services other than billing issues, he/she should contact a customer service representative either in person at our office at 260 East St, or by calling (203)776-3570.

2) If the customer is not satisfied with the results of this initial contact, he/she may ask to be directed upward through the various levels of management.

C. RIGHT TO REQUEST INFORMATION ON RATES AND CHARGES

1) Each customer has the right to request a copy of the GNHWPCA’S current schedule of rates and charges. In addition, information regarding the calculation of the appropriate sewer use billing amount is also available either in person at our office at 260 East St in New Haven, or by calling (203)776-3570.

Important Customer Information: Billing Process & Sewer Use Rates

THE GREATER NEW HAVEN WATER POLLUTION CONTROL AUTHORITY
ADOPTED SEWER USER CHARGE
Effective July 1, 2014

There is hereby established in accordance with Section 7-255 of the Connecticut General Statutes a quarterly and monthly charge for sanitary sewer service furnished by the Greater New Haven Water Pollution Control Authority (GNHWPCA), based on potable water usage. The following sanitary sewer service charges shall apply only to water measured by the Company or any water meter serving a building within the 4 Constituent Municipalities.

-For Quarterly Billing:

Fifteen (15) CCF or less of water usage, $56.25 minimum plus administration fee of $13.00. For all water usage over fifteen (15) CCF, $3.75 per CCF. A Credit of $4.00 per quarter shall be granted to any premises, which has qualified for tax relief under the ‘Elderly Homeowner Tax Relief Act’.

For customers with public supplied water (metered) the annual consumption from the period (January 2013 to December 2013) will be used for the billing period of July 1, 2014 through June 30, 2015. Quarterly Residential customers who use Three Hundred (300) CCF or less in the above mentioned 12 month period will have their consumption adjusted for seasonal usage, this adjusted usage shall be used for billing commencing on July 1.

-For Monthly Billing:

Five (5) CCF or less of water usage, $18.75 minimum plus administration fee of $13.00. For all water usage over five (5) CCF, $3.75 per CCF.

Residential and commercial users of the Sewer System who have private source of water, whose public supply is not metered, or who receive water from a source other than the public water system shall be billed as follows for premises served within the 4 Constituent Municipalities:

• Single Family residential, $103.00 per quarter.

• Duplex residence, $193.00 per quarter.

Multiple dwelling units, $103.00 per quarter for the first dwelling unit, plus $90.00 per quarter for each additional dwelling unit, or at option of owner from metered water supply.

Commercial users shall be charged on the basis of an engineering study performed at the cost of said users to determine the quantity of sewage as established in GNHWPCA Sewer Ordinances, if said commercial users have a private source of water, whose public water supply is not metered or who receive water from a source other than the public water system.

The charges to be made by the GNHWPCA for sewer services to property located outside the limits of the 4 Constituent Municipalities shall be established on the basis of formal contract with the GNHWPCA, the charges shown in said contract to be not less than actual costs to the GNHWPCA and said contracts to be approved by the GNHWPCA in accordance with section 7-247 of the Connecticut Statutes.

The user charges to be determined for all permitted industrial users, except for dry industries, will be computed by the use of the following formula when either the total BOD or TSS exceeds two hundred fifty (250) mg/liter, but in no event will either be used as less than two hundred fifty (250) mg/l, or the total FOG (fats, oils and grease) exceeds one hundred (100) mg/1. In no case shall the BOD or TSS be lower than 250 mg/l if one component exceeds 250 mg/l.

UC equals V[X+Y(BOD) + Z(TSS)] + A (FOG-100)]

Definitions:

• UC – User charge in dollars
• V – Volume in CCF (1 CCF equals one hundred cubic feet or 748 gallons)
• X – Cost per CCF of wastewater at $3.042364
• Y – Cost to remove one mg/l of BOD per CCF at $0.0020516
• Z – Cost to remove one mg/l of TSS per CCF at $0.0016728
• A – Cost to remove one mg/l of FOG per CCF at $0.0010000

Septic disposal registration charge of $50 per year per vehicle will be charged to companies wishing to dispose of waste at the East Shore facility. Such users will be charged $0.065 per gallon for septage and $0.100 per gallon for FOG and $0.125 for approved over the road wastes based on total truck volume regardless of gallons being discharged.

A service charge of $25.00 will be applied to a customer’s account for each payment returned by the bank for any reason.

Lien Fee effective July 01, 2014 is $14.00 per lien.

A sewer user charges shall be due and payable in full upon receipt of the bill. Any sewer use charge not paid in full within thirty (30) calendar days of the date of the bill shall be deliquent and shall bear interest from the date of the bill, at the rate and in the matter provided by the General Statues of the State of Connecticut for delinquent property taxes.

FOR SEWER MAPS OR QUESTIONS ABOUT EXISTING OR NEW SERVICE CONNECTIONS, PLEASE CONTACT US AT sewerinfo@gnhwpca.com

Important Customer Information: Account Review Request Form

GNHWPCA is committed to providing our customers complete and detailed information regarding account billing and activity.

You can complete the form online or download the form and then either mail, fax, or email the form to our customer service department.

Complete Form Online:
In order for us to better serve you, please complete the online request form to the right and click “submit”. Please provide all documentation necessary to complete the review, including but not limited to copies of RWA bills, waste adjustments, repair bills, proof of fire, confirmation of irrigation systems, etc.

Download Form:
Customer Account Review Form (PDF)

Mail Forms To:
GNHWPCA
260 East Street
New Haven, CT 06511
Attn: Customer Service

Fax Forms To:
Fax: 203-776-2196

Email Forms To:
Email:customerservice@gnhwpca.com

Disclaimer: Please note that this review process does not extend payment due dates, nor does it prevent collections activity. Accounts under review and/or in dispute are subject to standard payment guidelines (refer to Customer Rights). This review process does not guarantee account adjustments.

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