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Take Green Infrastructure Survey!

News & Notices

Take Green Infrastructure Survey!

Please click link below to access online survey on green infrasturcture.  The information collected will be used to gain more of an understanding of how green infrastructure and citizens interact- how much is known about it, how people feel about it, and what are the most effective incentives for citizens.

https://docs.google.com/forms/d/1eSc4MVvDHqTT_rt269eDf7cB9g0fGIhgyUxL10tQV_E/viewform?usp=send_form

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Customers can now Register for their own Account Portal

News & Notices

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GNHWPCA Responds to Customer Requests for Online Payment Option

GNHWPCA is excited to introduce its Customer Account Portal (CAP), an online system, which allows customers to view their account information, current bill, or to make a payment. Customers now have a greater variety of options to pay their bill either online, or by phone (IVR Auto-Attendant), in addition to the traditional methods (Mail-In, Walk-In, or Alternate Payment Locations). Please note that the CAP has replaced the former online bill payment option available via Webster Bank. Customers now choosing to pay online will be required to initially register in the new Customer Account Portal, even if they have been previously paying their sewer use bill online via the Webster Bank link. Instructions for using CAP have been detailed in the newsletter, SewerWorks, (see page 2) which accompanies our initial 2015 mailed billing statements.

  • The online and phone system accept credit cards (Master Card, Visa, American Express & Discover), Debit Cards, and Electronic Checks (E-Checks—you will need your bank routing number and account number from either your checking or savings account).
  • Coming Soon is the Auto-PAY option!! With that option, customers may enroll to have their payments drawn from a specified account on the due date of the current bill.

GNHWPCA is pleased to bring this new value-added service to our customers. The convenience of these options provides our customers with the ability to access their account information and to view and pay their bill 24 hours per day, 7 days a week.

 

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Vendor Portal Users Must Change Password !

News & Notices

Vendor Portal Users Must Change Password !

The GNHWPCA is pleased to announce the rollout of our refreshed website.  As part of this process, if you haven't done so recently, prior to your next log-in, we ask that you, as a registered vendor, please re-set your password through the Vendor Portal log-in page of the website.  You should follow the instructions for FORGOT YOUR PASSWORD? or FORGOT YOUR USERNAME?  Although passwords have changed, you're My Projects profile should still be in tack. Please feel free to send your questions to [email protected] for assistance. Thank you.

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Steam Turbine Testing at East Shore Water Pollution Abatement Facility

News & Notices

Steam Turbine Testing at East Shore Water Pollution Abatement Facility

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Update: As of Friday, April 11th, Steam Testing is Complete

The GNHWPCA will be releasing steam from its waste heat recovery steam turbine at the East Shore Water Pollution Abatement Facility (ESWPAF) located at East Shore Parkway on Thursday, April 3rd and possibly again on Friday, April 4th.

A rumble noise will be accompanied with a steam plume. The GNHWPCA wants to alert everyone that this activity presents no danger to the neighborhood and that it may be mistaken for smoke and reported as a fire. The GNHWPCA has distributed door hangers in March to the local neighborhood (Woodward and Kneeland) behind the plant.

This testing is not the standard operation and will not be present during normal day to day operations but is necessary to verify all the equipment is functioning properly. The start-up testing which involves the planned release of steam accompanied by a rumbling sound will be limited to these days.

Upon start-up, the project will generate approximately one-quarter of the treatment plant's electrical needs for the foreseeable future. This will not only save our customers money, but will also produce electricity from a renewable fuel source. For questions related to this project, please contact us at (203) 466-5280 ext. 222. Please remember, in a sewer emergency, contact (203) 466-5260.

Thank you.